FREE UK DELIVERY FOR ALL ORDERS OVER £60.00

SHIPPING POLICY

UK Delivery Information:

Signed for and tracked Royal Mail First Class delivery: £4.49

https://www.royalmail.com/personal/uk-delivery/signed-for-1st-class/

Signed for and tracked Royal Mail Second Class delivery: £3.99

https://www.royalmail.com/personal/uk-delivery/signed-2nd-class/

Any order exceeding £60.00 in value that qualifies for free UK delivery will be sent via signed for and tracked Royal Mail Second Class delivery.

COVID-19 UPDATE: PLEASE ALSO NOTE THAT THE CUT OFF TIME FOR DELIVERY ON ANY GIVEN WEEK DAY (MON-FRI) IS 2.00PM AND FOR A SATURDAY IT IS 10.00AM. NO DELIVERIES WILL GET SENT OUT ON A SUNDAY OR A BANK HOLIDAY.

Eg. Place an order at 1.59pm on a Friday and select First Class Delivery then it SHOULD be with you the following day.

Place an order at 2.01pm on a Friday and select First Class Delivery then it SHOULD be with you the following Monday as we will send it out the following day, the Saturday.

ONCE THE PARCEL IS DISPATCHED FROM US INTO THE ROYAL MAIL DELIVERY SYSTEM OR ON OCCASION, ANOTHER COURIER COMPANYS DELIVERY SYSTEM, WE (CYR) ARE THEN NOT RESPONSIBLE FOR THEIR RESPECTIVE DELIVERY TIMES. PLEASE EXPECT POSSIBLE LONGER DELIVERY TIMES AT BUSIER PERIODS OF THE YEAR SUCH AS CHRISTMAS/EASTER/BLACK FRIDAY ETC.

PLEASE NOTE, IF YOU DO NOT SELECT AND PAY FOR A TRACKED AND SIGNED FOR DELIVERY AND THE DISPATCHED ORDER THEN DOES NOT ARRIVE AFTER IT HAS BEEN PASSED BY US TO ROYAL MAIL THEN WE CANNOT CLAIM FOR A MISSING/DELAYED DELIVERY SO THEREFORE CANNOT REIMBURSE THE ORDER Maker.

We (CYR) cannot be held responsible if you don't choose the tracked and signed for shipping option and your parcel then goes missing or doesn't arrive at its intended destination.

Damage in Transit:

If you receive damaged goods, please retain all relevant documentation so that a lost parcel claim can be made against Royal Mail. We will require your order number, date of order and delivery address together with photos of the damage. Please use the "Contact Us" button on the website.

Missing Parcels:

99% of our mail arrives safely, however if you don't receive your CYR order then we can help. If paid for then, tracked and signed for mail is covered for loss; if your CYR order does not arrive by the 3RD WORKING DAY AFTER the date of dispatch then we will help you. Please use the "Contact Us" button on the website. PLEASE NOTE THAT ANY CLAIMS FOR A LOST/DAMAGED DELIVERY WON'T BE PURSUED UNTIL 10 WORKING DAYS HAVE ELAPSED FROM THE DUE DELIVERY DATE. IE 3 WORKING DAYS AFTER DESPATCH

If you are ordering from outside the UK, we recommend you choosing the INTERNATIONAL TRACKED & SIGNED FOR shipping option. We (CYR) cannot be held responsible if you choose the INTERNATIONAL STANDARD shipping option and your parcel then goes missing or doesn't arrive at its intended destination.

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